These terms cover every purchase from the Integrative Medical Partners online store at integrativemedicalpartners.com/store. Please read them before you order. At checkout you will be asked to confirm that you have read and agree to them. A record of that confirmation is kept with your order.
1. Our sales contract
You must be 18 or older and located in the United States to order. Products are sold for your personal use, or the use of your household, and not for resale. Your order confirmation email means we received your order. Your order is accepted when it ships.
2. Orders and pricing
Prices are in U.S. dollars and match the manufacturer’s suggested retail price. Arizona sales tax and shipping are added at checkout and shown before you pay. We work hard to keep listings accurate. If a price or listing is wrong, we will contact you before your order ships, and you can confirm or cancel. Product images are for illustration; the label on the bottle you receive is the authority.
3. Payment
Use only a payment method you are authorized to use. We may verify payment or identity before shipping, and we may cancel an order that cannot be verified. You are charged when you place your order.
4. Shipping and delivery
Orders ship by UPS Ground to the U.S. address you provide, directly from our professional distributor. Shipping is free on product totals over $43, and $10 on totals of $43 and under. UPS Ground typically arrives in 3 to 4 business days. Delivery dates are estimates, not promises. A large order may arrive in more than one box. Please check your order when it arrives.
5. Returns policy
- Supplements are not returnable. Supplements are ingestible products. For your safety and every customer’s, they cannot be returned once delivered, opened or unopened.
- Opened skin care is not returnable. For hygiene reasons, skin care cannot be returned once opened. Damaged, defective or wrong items follow the same 5-day claim below.
- Damaged, defective or wrong items. If your order arrives damaged, defective or wrong, start a claim within 5 days of delivery at integrativemedicalpartners.com/returns. Include photos of the product, the label with its lot number, and the shipping box. Once your claim is approved, we will replace the item at no cost to you, or refund it if a replacement is not available. You will not need to send anything back unless we ask.
- Missing packages. If your order has not arrived within 21 days of your order date, start a claim at the same link.
- Other requests. Every request is reviewed individually, including your history with our practice. Products that arrived as ordered are not eligible for return or refund; any exception is at our discretion.
- Refunds. Approved refunds go back to your original payment method. Your bank may take several business days to post the credit.
6. Health information
Product pages, monographs and linked articles are general education. They are not medical advice and do not create a doctor-patient relationship. Read each label, including allergen and caution statements, and talk with your physician before starting a supplement, especially if you are pregnant, nursing, taking medication or managing a health condition. Your complimentary consultation with Dr. Ty Tallman, on qualifying orders, is optional and is scheduled separately.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
7. Disclaimers
You are responsible for storing and using products as the label directs. Products are made by their manufacturers and are sold as provided by them. To the extent the law allows, we disclaim implied warranties beyond those stated in these terms.
8. Limitation of liability
To the extent the law allows, our responsibility for any claim related to a purchase is limited to the price you paid for the products involved. We are not responsible for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.
9. Events beyond our control
We are not responsible for delays caused by events beyond our reasonable control, such as carrier disruptions, supply shortages, severe weather or natural disasters. We will fill your order as soon as we reasonably can, or refund it if you prefer.
10. Governing law
These terms are governed by the laws of the State of Arizona.
11. Your order records
When you check the agreement box at checkout, we record the version of these terms, the date and time, and the order it applies to. We keep that record with your order history. If these terms change, the version in effect when you placed your order applies to that order.
12. How to contact us
Integrative Medical Partners
Text or call 480-219-2624
Office: 1910 S Stapley Dr #120, Mesa, AZ 85204
Mail: 2040 S Alma School Rd #1-316, Chandler, AZ 85286